Support
A human answers this address.
StockAnvil is built and supported by one person. Write in English or French, and expect a reply within 24 hours on business days (Monday to Friday, Central European Time).
support@shipanvil.com
Feature requests genuinely shape the roadmap, and confirmed bugs are
prioritised ahead of any feature work. Both go to the same address.
Before you write
Most questions are answered by the in-app Help page (StockAnvil, then Help, in your Shopify admin): how rules are resolved, why an item is not monitored, plan differences, and what to do when stock numbers look off (Settings, then Data, then Resync inventory now).
To help us help you faster
- Your
.myshopify.comdomain. We cannot look anything up without it. - What you expected, and what happened instead.
- If it concerns a specific item: the product name or SKU, and the location.
- A screenshot if the issue is visual.
Common quick fixes
- Stock numbers look wrong. Settings, then Data, then “Resync inventory now” forces a full re-import.
- No alert emails. Check the notification email in Settings, your spam folder, and that a rule matches the item. Instant alerts are part of the paid plans; digests work on every plan.
- Item not monitored. The Free plan watches the first 250 SKUs at one location, and inventory tracking must be enabled on the variant in Shopify.
Still stuck? Write.
Support goes to the person who wrote the code, usually the same day.